Refund Policy
Last Updated: October 2025
At Mahadev Book, transparency and user satisfaction are at the heart of our operations.
This Refund Policy outlines the terms and conditions under which refunds may be issued for eligible services, transactions, or subscriptions associated with mahadevbookks.com.
Our goal is to ensure clarity, fairness, and compliance with digital-commerce standards.
1. Purpose of This Policy
The purpose of this Refund Policy is to define a clear, accountable process for refund requests.
Although Mahadev Book primarily operates as an informational and educational platform, certain digital services or paid collaborations (if applicable) may involve monetary transactions that require refund clarity.
2. Scope of Application
This policy applies to all users, clients, or partners who have made legitimate payments directly to Mahadev Digital Solutions LLC for services related to Mahadev Book.
It covers the following scenarios:
- Subscription to premium educational resources or content (if introduced);
- Consultation or digital-service fees paid to Mahadev Book;
- Sponsored collaborations or compliance-based service payments.
3. Services Not Eligible for Refunds
Due to the digital nature of our offerings, refunds are generally not applicable for:
- Content-writing, SEO, or educational deliverables once delivered;
- Digital consultations or advisory sessions already completed;
- Collaborations or advertising slots executed per contract;
- Access to downloadable or view-only resources;
- Donations or voluntary contributions, if any.
Refunds cannot be issued once the agreed-upon service or deliverable has been rendered or shared.
4. Refund Eligibility Criteria
Refunds may be considered only under specific circumstances, including:
- Duplicate or accidental payment made to Mahadev Book;
- Technical error preventing access to a purchased digital resource;
- Non-delivery of an agreed-upon service within the stated timeline;
- Confirmed overcharge caused by a payment-gateway malfunction.
All refund decisions are based on documented evidence and internal verification.
5. Refund Request Procedure
To initiate a refund request, users must submit a written request through the Contact page.
The request should include:
- Full name and email address used during payment;
- Transaction ID or invoice reference number;
- Date and amount of payment;
- Reason for the refund request with supporting details.
Incomplete requests or those lacking verifiable payment information may not be processed.
6. Review and Processing Timeline
Once a valid request is received, the process follows these steps:
- Acknowledgment: We acknowledge receipt within 48 hours of submission.
- Verification: Payment records are cross-checked with our system and payment gateway.
- Evaluation: Eligibility is reviewed against policy criteria.
- Resolution: Refund decisions are communicated within 7–10 working days.
- Processing: Approved refunds are initiated within 5 business days thereafter.
The total turnaround time may vary depending on the user’s payment provider or bank policies.
7. Mode of Refund
Approved refunds are issued using the same payment method originally used for the transaction.
If that method is unavailable, alternative secure modes (e.g., NEFT, UPI, or wallet transfer) may be arranged after written user consent.
Mahadev Book does not issue cash or third-party refunds under any circumstances.
8. Transaction Fees and Deductions
Refunds may be subject to minimal transaction-processing fees imposed by the payment gateway or financial institution.
These charges, typically ranging between 2–3%, are non-refundable and automatically deducted before crediting the final amount.
9. Non-Refundable Situations
Refunds will not be granted in the following cases:
- Service successfully delivered as per the contract;
- User dissatisfaction without valid cause or evidence of non-performance;
- Delay caused by factors beyond our control (internet outages, third-party failures, etc.);
- Violation of our Terms & Conditions or Community Guidelines;
- Requests submitted more than 15 days after transaction completion.
10. Dispute Resolution
In the event of a disagreement regarding refund eligibility or amount, users may escalate the issue under our Grievance Redressal Policy.
The compliance team will review all documentation and deliver a fair, final decision.
11. Communication of Refund Decision
All refund decisions are communicated via official email.
Mahadev Book does not entertain refund confirmations over social media, messaging apps, or third-party platforms to prevent impersonation or fraud.
12. Record Keeping and Compliance
All refund requests, approvals, and denials are recorded for auditing and compliance reporting under the supervision of Mahadev Digital Solutions LLC.
These records are retained for a minimum of five years, as required by digital-commerce and taxation laws.
13. Policy Review and Modification
This Refund Policy is reviewed annually and may be updated in response to regulatory changes or operational improvements.
The latest version, along with its effective date, is always available on this page and summarized in our Transparency Report.
14. Related Legal Pages
Users are encouraged to read the following related policies for full context:
15. Final Statement
Mahadev Book aims to handle all refund-related matters with professionalism and empathy.
Our approach ensures fairness to users while safeguarding against misuse or fraudulent refund claims.
By requesting a service or transaction through mahadevbookks.com, you acknowledge and accept this Refund Policy in full.
© 2025 Mahadev Book. All Rights Reserved.
